Aspiring civil service student Tai Arun has won a lawsuit against the Gurgaon based e-commerce giant Shopclues at the District Consumer Disputes Redressal Forum (North-West), New Delhi over a year old dispute.
In his complaint, the UPSC Mains applicant who is natively from Naharlagun (Arunachal Pradesh) had accused the e-commerce platform of unfair trade practices and infringement that he ordered a television set at 95 percent discounted waiver during their widely promoted Special Puja campaign “Diwali Dhamaka Offer” on 1st October 2016.
For which he made the payment of Rs. 3698 (including shipping cost of Rs. 699) via net-banking and received the confirmation SMS as well as an official email of the same.
However, the next day he received an SMS and e-mail from ShopClues this time to inform that his order has been canceled due to wrong product information. He contacted their customer care support requesting them to honour the deal and reconsider their decision but of no response.
As clarified by Arun, the case against ShopClues was filed purely against their unfair marketing ethics and consumer violations. He elaborated, “I have even lodged a complaint with National Consumer Helpline. However, the case was allegedly closed again by the e-commerce platform. So, I decided to take legal recourse to ensure this doesn’t happen to other victims.”
“During the initial court hearings, representatives from ShopClues approached me to settle the case outside the Court and offered me a cheque of the same amount that I had paid for the product but I’d politely declined it”, he added.
His response to them was that he should be allowed to buy the same Sony Bravia television set at the same price as was offered to him earlier, only then he would close the deal. However, they never got back to him after weeks of waiting.
“It appears that even after receiving notice of this case from this forum, ShopClues has kept mum and has not bothered to answer the case of the complainant. It seems that they have no defense at all”, read the forum verdict signed by M.K. Gupta (President), Bariq Ahmed and Usha Khanna.
The online shopping portal will now deliver him the same product or pay Rs. 46,991 in case of non-availability of the product. And also compensate another six thousand rupees for litigation cost towards mental agony and harassment caused.